Shipping policy

Last Updated: June 25, 2025

Thank you for shopping with Ceilão Home. We’re committed to delivering your order efficiently and securely. Please review the details below to understand our shipping process.

Processing Time

Orders are typically processed within 2–4 business days. During high-volume periods, there may be slight delays. If there’s a significant delay, we’ll notify you via email.

Shipping Rates & Delivery Times

We ship both domestically within Australia and internationally via Australia Post (AusPost).

Australia:

Standard Shipping: $20 (3–7 business days)
Express Shipping: $30 (1–3 business days)

International:

Shipping rates and delivery times vary depending on your location and the shipping carrier.
For a custom shipping quote or estimated delivery time, please contact us

Customs & Duties

International orders may be subject to import duties, taxes, and fees determined by your country’s customs policies. These charges are not included in the item price or shipping cost and are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you’ll receive a shipping confirmation email with your tracking number.
Please allow up to 24 hours for tracking information to become available.

Lost or Delayed Orders

While we do our best to ensure timely delivery, Ceilão Home is not responsible for shipping delays caused by carriers, customs, or other external factors.

If your order appears lost in transit, please email us and we’ll do our best to help locate it.

Note: Please double-check that your shipping address is correct at checkout. We cannot be held responsible for packages delivered to incorrect or unsecured addresses.

Questions?

If you have any questions about your order or shipping options, feel free to reach out to us at contact@ceilaoshop.com.au. We’re here to help!